Shipping is a flat subsidised rate of $5.00 throughout NZ for all orders. This includes Rural Delivery. FREE Delivery is available for any order of $60.00 or over
If you are local to Howick, Auckland and would like to collect your order please email me to arrange a suitable time to pickup.
All items are sent via PBT Couriers.
Items are wrapped with care and are covered in bubble wrap before sending.
Missing Parcels - In conjuction with PBT Couriers all endeavours will be made to locate missing parcels. (NB this is a very rare occurrance to date) If parcels are not found then Claim proceedure will be initiated with PBT Couriers and either a credit offered or new product sent out if available.
If a customer provides incorrect address and a parcel goes missing as a result of this, no liability is held by Serendipity Beads. Serendipity Beads reserves the right in this case not to refund money on lost parcels. Please ensure correct delivery address and phone number are given at time of order.
If you are not entirely happy with your purchase please do let us know and we will do all we can to either replace product or offer you a credit against your order to be used the next time you shop with us.
Faulty products will need to be returned to Serendipity Beads within 7 days of receipt. A credit or replacement will be issued or sent after product has been received at Serendipity Beads.